Sprinx HelpDesk is a system designed to track customer requests supporting Your call centre or customer service operations. It enables their adjustment and provides statistics regarding their processing.
New request may be set into the system by operator based on a phone call with customer, based on e-mail and also by customer. Requests may also upload into the system directly from another application. Requests are automatically distributed to relevant workers who process them or pass them to another person. System gives automatically via e-mails notice of new requests or change of their statute.

System enables internal communication about existing requests inside the team as well as external communication between team and supplier.

Customers may have access to those parts of system where they are allowed to input new requests and track and communicate regarding their solution.

Features

• online reports, handling and tracking requests (possibility to insert both text and appendixes)
• possibility to separate communication inside the team from communication with customer
• automatic notification when status is changed or deadline is over
• automatic checking of procedures when handling request
• possibility to filter data using criteria of your choice
• possibility to sort reports using criteria of your choice
• automatic development of managerial outputs and statistics compatible with Microsoft Excel
• all functions available through www explorer (no installation or training for software users needed)
• security based on login name and password, optionally including enciphering transferred data
• fulltext as well as parametric search
• low initial as well as operational costs
• can be easily upgraded
  

Integration

Sprinx HelpDesk may be purchased as an independent solution or as integrated module for following systems:

• Sprinx CRM
• Sprinx HelpDesk for Microsoft Dynamics CRM

If you are interested and would like to find out more details, please contact us today at one of the offices listed on the left. We are here for you!