We provide call center services

Do you need a Call Center services instantly or occasionally? We can offer you a professional Call Center services now!

Active telemarketing
(outgoing call, e-mail, fax, letter, SMS)

• Selling goods
• Arranging appointments
• Invitations for trade fairs, events
• Customer satisfaction surveys
• Direct mail follow-ups
• Subscription or membership renewal
• Database cleaning

Passive telemarketing
(incoming call, e-mail, fax, letter, SMS)

• Helpdesk
• Order by phone
• Info line
• Customer care centre
• Consumer contests a promotions
• Activate products or services by phone

Training

• Communication and sale skills training

CALL CENTER

NEWS: SprinxCRM CallCenter Welcome screen FOR FREE:

SprinxCRM CallCenter is a special edition of SprinxCRM, is designed for customer centres. In addition to all the functions contained in SprinxCRM system, it offers many other functions by means of which you can efficiently and effectively process any customer request related to sales, maintenance or customer services, using customer info line.

What does Call Center mean?

A call center is a place where there are customers and their phone calls processed using CTI (Computer Telephony Integration) and CRM system (Customer Relationship Management). This unique combination has many advantages, including – among others – costs and time savings, improvement of knowledge of customer needs and last but not least support in building goodwill of the company.

Who is the solution designed for?

Our solution is designed for small as well as mid companies looking for efficient tool for effectively processing of phone calls, recording customer requests and integrating customer centre into the information structure of the company.

Contribution on customer centre

CTI software solution together with CRM solution builds complex system for customer relationship management and improvement of communication with customers. All incoming calls go through switchboard connected to computers. A customer service operator is fully informed about incoming phone calls and is able to identify the caller effectively directly on screen of his computer.

The operator gets detailed information about customer even before accepting the phone call and he can work with him, process the phone call or redirect him to someone who can better solve their problem, making the phone call more effective. This information brings important added value both to customers and business partners. Among many other advantages, extensive abbreviation of time needed to process the phone call is quite possibly the most important.

Possibilities of SprinxCRM CallCenter:

• receiving and processing orders
• receiving and processing maintenance tasks
• responding to customer´ requests
• customer info line
• active telesales
• services of switch-board operator

No software required for operation

A fully hosted SprinxCRM package (a subscription including SprinxCRM licenses, secure and reliable hosting) is available from Sprinx Systems.
Since the whole family of SprinxCRM and related products is fully based on Microsoft technologies, most customers do not need to purchase any additional hardware or software to use SprinxCRM. Installation is required only at the server side, and is compatible with most current versions of Microsoft Windows. No installation is required on client computers, where a web browser is all one needs to use SprinxCRM.

SprinxCRM CallCenter has been developed in cooperation with Panasonic Czech Republic, s.r.o.

If you are interested and would like to find out more details, please contact us today at one of the offices listed on the left. We are here for you!